Refund and Cancellation Policy

An applicant may withdraw a financing application at any point before funds are disbursed, at no cost, by contacting our team or withdrawing the application from the customer portal. Any processing or valuation fee already disclosed and paid at application stage is non-refundable, as the corresponding review or valuation work has already been carried out.

Once a loan has been disbursed, it cannot be "cancelled" — it is an active financing obligation. A customer wishing to close their loan early may do so through an early settlement, subject to the terms disclosed in their loan agreement, which may include settlement of outstanding principal, accrued charges, and any applicable early-settlement terms.

Where KRFS determines that an amount was charged in error, the corresponding refund is processed to the original payment source or against the customer's outstanding balance, whichever is applicable, once the error has been verified by our team.

Requests to withdraw committed investor funding are handled according to the terms confirmed at the time of funding and disclosed in the investor's funding agreement.